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House Rules
1 What time is check-out?
Check-out time is 12:00 noon.
2 Is there a refund after check-in?
No, unfortunately, there are no refunds once you have checked in.
3 What should I do if the fire alarm goes off?
In case the fire alarm goes off, please evacuate the apartment and converge at the ground floor for further instructions.
4 Will I be charged for any damages to the apartment?
Yes, any damage or stains to furniture, walls, or items inside the apartment will be deducted from your caution fee.
5 What happens if I take something from the apartment?
Taking any items from the apartment will result in a deduction from your caution fee.
6 Can I give my door card to someone else?
No, giving your door card to a third party will result in a full deduction from your caution fee.
7 What happens if I lose my door card?
Losing your door card will result in a full deduction from your caution fee.
8 Are pets allowed in the apartment?
No, pets are not allowed in the apartment.
9 Is smoking allowed in the apartment?
No, smoking is strictly prohibited.
10 How many guests can stay in each apartment?
The maximum number of guests allowed depends on the apartment size:
- 1-bedroom apartment: 2 people
- 2-bedroom apartment: 4 people
- 3-bedroom apartment: 6 people
11 Are parties allowed in the apartments?
No, loud music, parties, or large gatherings are strictly prohibited. Violation of this rule will result in a caution fee.
12 What documents do I need to fill on arrival?
Your fully signed booking forms.
13 Do my guests need to register before entering the apartment?
Yes, all guests must submit a valid ID (passport, driver’s license, voter’s card, NIN) before entering the apartment.
Payment
1 Can I pay for my stay in installments?
No, payment is fully upfront.
2 Is there a caution fee required? If so, how much is it and when is it refunded?
Yes, there’s is a N50,000 caution fee added to each reservation. This caution fee is refundable and this would be made while you check out.
3 What should I do if I don’t get a payment confirmation?
Send an email with evidence of payment to bookings@thenewsomesuites.com
4 What payment methods do you accept?
You can make payment online once you book via our website. You also have the opportunity to pay on-site when you arrive at our apartment.
Services
1 What cleaning services are included during my stay?
We have provided a washing machine and an iron board in every apartment for your laundry needs.